Orenda Psychiatry Privacy Policy

Your Privacy at Orenda Psychiatry: At Orenda Psychiatry, we understand the importance of privacy, especially in telehealth and telemedicine services. Our commitment to safeguarding your personal information is paramount. We adhere to the principle of collecting only the information necessary for providing our services effectively.

Collection of Personal Information: We collect information essential for telehealth appointments, including contact details, medical history, and treatment preferences. Non-personally-identifying information like browser type and language preference is also gathered to improve our website's functionality.

Use and Disclosure of Personal Information: Your personal information is confidential and used solely for the purpose of your treatment and improving our telehealth services. We do not share your information except as required by law or for vital operational needs. Any sharing of data complies with healthcare privacy regulations, ensuring your confidentiality.

Data Storage and Security: Personal information is stored securely and only as long as necessary to provide our services or as required by law. We employ advanced security measures to protect your data from unauthorized access.

Visitor Interaction and Consent: By using our telehealth services, you consent to our collection and use of your personal information as necessary for your care. Visitors can choose not to provide certain information, but this may affect the availability or quality of our services.

International Data Transfer: As a telehealth provider, we may transfer information across borders for processing or storage. We ensure all data transfers comply with international privacy standards and regulations.

Cookies and Website Usage: We use cookies to enhance your experience on our website and to understand how our services are used. You can set your browser to refuse cookies, but this may limit your ability to use certain features of our website effectively.

Policy Changes and Notifications: We may update this privacy policy occasionally. Significant changes will be communicated to our users via email or through our website. We encourage you to review our policy regularly.

Contact Information and User Rights: For any privacy-related concerns or to exercise your rights regarding your personal data (access, correction, deletion), please contact us at admin@orendapsych.com.

Legal Compliance and Best Practices: Orenda Psychiatry is committed to complying with all applicable telehealth privacy regulations, including HIPAA and other local laws. We strive to maintain the highest standards of data protection and patient confidentiality. Your continued use of our telehealth services signifies acceptance of these terms and our dedication to your privacy.

Text and SMS Communications Policy:

At Orenda Psychiatry, we use text messages and SMS primarily for non-clinical purposes. This includes appointment reminders, notifications about required intake documents, and other service-related information. Patients are able to also opt out of text/sms communications here: https://www.orendapsych.com/contact.

Non-Clinical Use:

• Texts/SMS will be used to convey information related to appointment times / dates/ reminders, intake documentation completion, and other non-clinical administrative matters.

Clinical Information via Text/SMS:

• We will only engage in text/SMS communication involving clinical information (such as medication refills or changes in pharmacy) if initiated by the patient.

• If you, as a patient, send us an inbound text/SMS requesting clinical actions like medication refills or changes in pharmacy details, we will respond accordingly. However, we recommend that such requests be followed up with a direct communication to our office for verification and documentation purposes via our HIPPA compliant email: admin@orendapsych.com or speaking directly with your provider.

Patient Consent and Security:

• By providing your mobile number, you consent to receiving text/SMS communications for the purposes outlined above  unless you choose to opt out as described above. 

• We prioritize the security and confidentiality of all communications. However, please be aware that text messaging is not the most secure form of communication. For sensitive or private health information, we recommend using our secure telehealth platform or direct phone communication.

Please contact us if you have any questions or need to update your communication preferences.